This Privacy Policy describes how Agnimithra S Agasthya doing business as Scale Safe ("we," "us," or "our") collects, uses, and protects the information associated with your use of the Scale Safe application ("the App"). We process your data primarily to perform our contract with you (providing the App's services) and for our legitimate business interests (improving our software).
For the purposes of applicable data protection laws, you (the merchant) are the data controller of your store data, and we act as a data processor on your behalf.
This Privacy Policy should be read in conjunction with our Terms of Service.
When you install the App, we access specific information from your Shopify account:
Strict Exclusions: We do not intentionally collect or process Personally Identifiable Information (PII) of your end-customers (such as names, addresses, or payment details). To the extent that such data is incidentally included in Shopify order data, it is not used, stored, or processed by our systems. We do not knowingly collect or process sensitive personal data. The App is not intended for use by individuals under the age of 18.
We use the collected data exclusively to calculate product profitability, predict stockout dates, generate dashboard visualizations, deliver automated executive summary emails, and to comply with applicable legal obligations and enforce our Terms of Service.
We do not sell or rent your data. To operate the App, we use secure, compliant third-party subprocessors (such as cloud hosting via Fly.io and transactional email via Resend) who process data strictly on our behalf and under contractual obligations to protect it. Your data may be transferred to and processed in countries outside of your jurisdiction (e.g., servers located in the United States). By using the App, you consent to these secure transfers.
If you are located in a jurisdiction with data protection laws, you acknowledge that your data may be transferred to jurisdictions that may not provide the same level of protection.
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. However, no system can be guaranteed to be 100% secure, and we cannot ensure absolute security of your information.
customers/data_request, customers/redact, and shop/redact) to ensure automated and compliant data management.
Depending on your jurisdiction (including GDPR or the DPDP Act), you have the right to:
We may update this Privacy Policy periodically. Continued use of the App after changes are communicated constitutes your acceptance. For questions regarding your data or to exercise your privacy rights, please contact us at: support@scalesafe.in, operated by Agnimithra S Agasthya doing business as Scale Safe.